Our Feedback Policy

Ergenekon & As Fayer Construction, Feedback from our users and stakeholders an important source of development We see it as. Transparency, In line with the principles of accessibility and mutual communication; collecting feedback, We carry out the evaluation and response processes openly.

this page, It has been prepared to explain our feedback policy and how we interact with the public..


How We Collect Feedback?

Our visitors and business partners can send us feedback through the following channels::

  • Located on our website contact form
  • Our corporate e-mail addresses
  • Phone or face-to-face interviews
  • Direct notifications via digital platforms

All feedback; suggestion, request, It is evaluated within the scope of correction notification or complaint.


How We Respond to Feedback?

Feedback sent to us, It is reviewed by the relevant units and responded to as soon as possible.. The response process is based on the following principles:

  • Clear and understandable communication
  • Respectful and solution-oriented approach
  • Guidance or information depending on the nature of the subject
  • Taking corrective actions when necessary

Technical or content-related feedback, It is also evaluated for accuracy and timeliness..


Interaction with the Public

Ergenekon & Faye Construction, in communication with the public accurate information sharing and transparency based on. Feedback about the content published on our website, may result in content updates as needed.

Information reported to be inaccurate or incomplete, corrected or clarified after verification process.


Transparency and Accountability

Our feedback policy, It is based on the principle of transparency. If errors or omissions are detected in the published content,, Necessary corrections are made clearly. Users' opinions, It is taken into consideration in improving the quality of our content and our service understanding..


Confidentiality of Feedback

Feedback delivered, evaluated in accordance with the principle of confidentiality. Personal data, It is protected in accordance with the relevant legislation and is not shared with third parties..


Contact Us

Your feedback, You can share your suggestions or questions with us..

📩 Our contact page:
https://www.ergenekoninsaat.com.tr/iletisim/

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